Having a stairlift in your home - An Impartial guide

Page 19 : Sales Tips                                      Previous  Page Next  Page

  • Don't believe special offers, which only apply if you buy now.

  • Cheapest is not the best if there is no after sales care.

  • Most expensive does not necessarily mean that it is the best product, or the best service.

  • Make sure that they are able to supply spare parts, are they approved distributors for the lift they are selling?

  • Ask about warranty terms and conditions, all lifts should have 12 months warranty, you may have to pay extra if you want 24 hour call out cover.

  • What are their response times?

  • Very few suppliers do actually provide same day service.

  • If you are buying a straight stairlift you should not have to part with a large deposit, if any at all.

  • If you do have to give a deposit, ask for their cancellation policy in writing.

  • Compare quotations, are they like for like?

  • If possible try a lift out in a Disabled Living Centre showroom or in someone's house.

  • Do as much research as possible, there are many companies in this industry who sell at highly inflated prices.

  • Ask if the company has a buy back policy and get it in writing if they say they do.


To our knowledge, the following companies are the only manufacturers currently serving the UK market, all others are likely to be 'badged':

Stannah, Minivator, Bison Bede, Meditek, Freelift, Thyssen, Acorn and Lift Able.

Most manufacturers sell to both trade suppliers and end users, but obviously only sell their own products.

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